Returns & Exchanges
At Promate Technologies, we stand behind the quality of our electronics and offer a 14-day return window for items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a streamlined and transparent exchange process.
Initiate Your Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Pack your Promate device securely in its original retail packaging, including all cables, manuals, and accessories that were included in the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location, ensuring you keep the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or dispatch your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing