Frequently Asked Questions
Everything you need to know about your Promate experience.
What kind of warranty do you offer on Promate products?
Most Promate products come with a standard 2-year international warranty that covers manufacturing defects. Please ensure you register your product on our website to activate your coverage.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging and condition. If the product is defective upon arrival, we will provide a prepaid shipping label for the return.
Are Promate power banks and chargers certified for safety?
Yes, all our charging solutions are rigorously tested and carry certifications such as CE, FCC, and RoHS. Many include MultiProtect safety systems to prevent overcharging and short-circuiting.
Do you offer bulk or corporate purchasing discounts?
Absolutely. For bulk orders or corporate gifting inquiries, please contact our sales team through the 'Bulk Orders' link in the footer for a customized quote.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.